Frequently Asked Questions

How long does the shipping take? When will i get my order?

The shipping period takes about two weeks(14 days), but this period may vary due to COVID restrictions or holidays. Please be patient, and write us if you have any questions.

My order has been dispatched. Can i track it?

The answer is YES. After we send you a product, we’ll notify you through email about the delivery date, and send you the tracking number so you can follow your package delivery.

Do you offer a guarantee? Can i return my items?

We guarantee the quality of our products. In case anything happens with the product during the delivery, we offer you a FREE return, and we’ll send you a completely new product.

What methods of payment do you take?

You can use any kind of online payment solution on our site.

Have any questions for us?

 

Write us here: support@squidequip.com

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